You might have some questions for us.

  • ALL
  • PROCESS
  • PAYMENT
  • CONTRACTS
  • WRITING

What happens after I place an order?

1. You’ll get an email confirmation and a form to submit content topics or briefs.
2. Within two weeks, you’ll get an email with a link to a Google Drive folder that contains all copy for your review. You’ll have five business days to provide feedback, and we’ll spend the next week making any necessary changes.
3. We’ll return the updated copy for approval. If you think it still needs work, we can make one more revision before we submit the final copy. If it’s perfect, even better.
4. Once you have a month’s worth of content, you’ll receive an email form asking for next month’s topics or themes. Then we’ll get to work again. Think of this like planning your content a month in advance!

When do I get my content?

You’ll get the first draft of content within two weeks of placing your order. We’ll offer one complimentary revision over the following two weeks, but you can approve content sooner if you love it the way it is.

Do you offer agency options?

We do! Agencies can work with Brandcafe to distribute content for different clients. Choose one of our packages and allocate each piece as you wish, or you can work with us on a custom package. Click here to find out more about how we work with agencies.

Can I send you the topics or themes every month?

Absolutely. You’ll get a chance to submit topics when you place your first order, and you’ll receive an email at the end of every month’s cycle with a simple form where you can send us topics or themes for the following month.

Can you pick content topics for me?

Send us an email at info@brandcafe.co and we can chat about it.

How does payment work?

You’ll provide your credit card information when you place your first order, and it’ll be secured by our trusted payment processor for recurring billing over the duration of your contract (3, 6, or 12 months). We charge in advance every month, and charge the same amount every month. After all, we want it to be super easy to budget for content. It’s all automatic (and you’ll receive receipts by email) so you don’t have to worry about invoices.

Do I need to have a credit card?

Yes, so please have it handy when you order. Your information will be secured by our trusted payment processor for recurring billing during the life of your contract.

What if I use a different currency?

Our ordering system will charge you in CAD (Canadian Dollars) using the current exchange rate with your local currency.

How do I renew at the end of a contract?

Your contract will automatically renew. For example, if you have a 6 month contract, you’ll receive another 6 months of fantastic content. If you don’t want to renew for some reason, contact us at info@brandcafe.co. The ability to end a contract within the first 30 days only applies to new clients.

What if I don’t want to sign a 3, 6, or 12 month contract?

Your first month is just like a paid trial. If you decide within the first 30 days that the process or content isn’t right for you, you can cancel with no strings attached (other than us being sad, so please let us know if we did something wrong!). The ability to end a contract after the first 30 days only applies to new clients. If you decide to cancel after 30 days, we have to ride out the rest of the contract to keep things fair for our writers (since they need to plan for their future, too). We hope you’ll make great use out of the content–in fact, you can always save it for later. Please contact us if there’s anything else we can do to make sure you’re happy for the remainder of your contract.

How do I cancel?

Email info@brandcafe.co if you aren’t happy with the service. We’d like to know what we can do better, so if it comes to the point where you’re thinking of cancelling, don’t wait. Tell us what the problem is so we have a chance to make things better.

Can I switch to a different package partway through?

You can upgrade to a larger package with 14 days’ notice by emailing us at info@brandcafe.co. We’ll also change the monthly payment amount, which will go into effect once we’ve delivered the last batch of content. If you want to downgrade your package, you can do so by emailing us and providing 30 days’ notice.

Can I bank content? If I don’t want something this month, can I carry it over to next month?

To keep things simple, we don’t carry over pieces from one month to the next. However, we recommend holding on to any ‘extra’ content you don’t need this month, and using it at a later date. Most of the pieces we create can be published at any time. We created these packages to get you the best bang for your buck, but we understand if you don’t want a video script or email campaign every month. After all, we don’t believe in inundating your audience.

Are your writers local?

Because we’re based in North America, we mostly employ North American writers. We like hiring writers from the same area as our clients because some businesses need hyperlocal content. We want you to feel like we’re an extension of your team. Why don’t we charge $10-20 per article like some other content providers? Because you deserve high quality writing that gets engagement and results, and anyone who’s serious about content is willing to invest in fewer revisions, exceptional English, and a reliable system.

Is this all custom content?

Yes! All content is created just for you, from scratch. We don’t use templates. We don’t repurpose old content. Everything our writers produce must pass tests for plagiarism and uniqueness.

Why one revision?

We’re aware that you may have a certain way of doing things. It can be a challenge to get on the same page with a new voice or method in just a month or two. In our experience, any writing project shouldn’t take more than two versions to get it right. We usually nail it the first time, but if we’re just getting to know you, we accept that it can take another round to really get aligned. If you aren’t happy after one revision, there’s likely something missing in the communication, and we should chat about it.

What if I’m not happy with the content?

If you’ve used up your free revision and you still aren’t happy with the content, email us at info@brandcafe.co and we can set up a quick chat to address your concerns. Quality and great service are our lifeblood (and two of the reasons we exist), so please tell us if you’re worried about something.

What if I want custom content that doesn’t fit into one of your packages?

We put together these packages to get you the best bang for your buck. Brandcafe only offers custom packages for agencies. But if you want to propose something new, feel free to pitch us at info@brandcafe.co.

Can we work with you on custom projects, too?

We put together these packages to get you the best bang for your buck. Brandcafe only offers custom options for agencies, but if you want to propose something new, feel free to pitch us at info@brandcafe.co.

I’m in a niche industry where we’d need a specialized writer. Can you provide that?

It’s very likely. While we have an excellent team of specialists and generalists we pull from regularly, if you have an unusual request, we have a large network we can filter through. All of our writers must pass a vigorous quality assurance test before being assigned to you.

What if I don’t like the writing style?

We can swap out your writer for another, provided you give us enough feedback that explains what you don’t like about the one we’ve assigned. Writer changes can only happen between monthly billing cycles, so we suggest giving them at least a month or two to prove themselves before you put in a request. But if you still aren’t happy–or you’ve noticed something that doesn’t sit right with you–email us at info@brandcafe.co and we can talk about options.

Can I deal with the writer directly?

We’ll give it to you straight: most of our writers actually prefer to work behind the scenes, so we’ll always connect you with a friendly account manager for correspondence. But if you have a good reason to know who we’ve assigned to you, feel free to ask us at info@brandcafe.co and, if the writer is comfortable with it, we’ll reveal their identity and background. For the most part, they don’t mind staying anonymous. They are ghostwriters, after all!

Who owns the content? Can I do whatever I want with it?

Once you’ve approved the content, it’s yours to do with as you wish, with one exception: you can’t sell it. You’re welcome to repurpose it, put your name on it and share it, though! When you sign up with Brandcafe, make sure to read the Terms & Conditions so you know exactly what you are and aren’t able to do with your content.

Poster on: July 6, 2016, in

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